Frequently Asked Questions
1. What materials do you use in your garments?
We use organic, biodegradable materials like cotton linen, and silk, sourced responsibly to ensure high quality and environmental sustainability.
2. How do you ensure ethical production practices?
Our garments are handmade by artisans at fair wages. We foster long-term relationships with communities, focusing on safe, supportive environments for all workers.
3. Do you offer international shipping.
Yes, we proudly ship our garments worldwide via regular or express mail. Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey to your doorstep.
4. What sizes do you offer?
We believe in inclusivity and carry a wide range of sizes to suit diverse body shapes and preferences. We strive to add deep pockets, adaptable closures, and flexible fits for most of our designs so it can remain a part of your journey for a long time to come.
5. How can I care for my Secrets of the East garment?
To maintain the beauty of your piece, we recommend hand washing with gentle soap and drying flat, avoiding sunlight. Our linen and cotton garments can be machine washed on a gentle, cold cycle.
6. What sustainable practices do you use in your packaging?
We hand pack each order in Brisbane and our packaging is entirely organic, zero-plastic, designed to be fully recyclable or garden compostable, minimizing environmental impact while maintaining product integrity.
7. Are your dyes natural?
Yes, we use natural and eco-friendly dyes to ensure our garments are safe for our workers, safe for you, and safe for the environment.
8. Is there a return policy for online purchases?
Yes, we have a 30-day return policy for items in their original condition. Please email our support team support@secretsoftheeast.com.au to organize a return.
9. Do you have a physical store?
We have a small Brisbane studio that is available by appointment only, offering personalized styling and shopping sessions for a bespoke, one-on-one experience. Please email hello@secretsoftheeast.com.au to book an appointment.
10. Can I hire an outfit for a special occasion?
Yes, you can hire an outfit for a special ocassion. The garment must be returned undamaged and professionally dry-cleaned, ensuring it remains in excellent condition for future customers.
11. What makes your "One of a Kind" designs special?
Our “One-of-a-Kind” designs are exclusive pieces crafted as one-offs. Each piece is unique and will never be recreated, ensuring you have a truly exclusive garment that no one else in the world will own.
12. How can I collaborate with Secrets of the East?
We welcome community collaborations! If you are a model, creative, influencer, or interested in becoming a brand ambassador, please fill out our “Work with US” forms. Alternatively, you can reach out directly by emailing us at hello@secretsoftheast.com.au to explore potential collaboration opportunities.
Slow
fashion
We believe in crafting small batches of a few timeless and elegant designs every few months. The elaborate hand dyeing and hand stitching process makes it impossible for us to mass or factory produce.
Natural & organic
Only 100% nature fibers like cotton, silk, and linen are used for our garments, including natural dyes. Made with superior craftsmanship, our garments are designed to honour the body’s natural evolution, meant to last, and are fully biodegradable.
Ethically handcrafted
We are supporting indigenous families and artisans around the hometown of our founder, Scarlett, ensuring welfare, empowerment, and meaningful relationships. Preserving culture and tradition – The textile crafts used on our fabrics are ancient and have deep cultural and heritage significance.